Refund policy
Return & Refund Policy
Last updated: August 5, 2026
We want you to love your Orive & Co purchase. If something isn't right, we're here to help.
Returns We accept returns within 14 days of the delivery date. To be eligible, items must be unused, unopened, and in their original packaging. Due to the nature of skincare and cosmetics, we cannot accept returns on opened or used products for hygiene and safety reasons.
Non-Returnable Items
- Opened or used skincare and cosmetic products
- Sale or clearance items
- Gift cards
How to Start a Return To initiate a return, email us at [your email] with your order number and reason for return. We'll respond within 2 business days with next steps. Please do not send items back without prior authorization.
Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. Please note that your bank or card issuer may take additional time to post the credit.
Exchanges We only replace items that are defective or damaged upon arrival. If you received a damaged product, please contact us within 48 hours of delivery with a photo of the damage.
Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged product). Original shipping charges are non-refundable.
Questions? Reach out to us at Oriveco270@gmail.com — we're happy to help!